Shipping & Return Policy

Shipping:

Shipping on In-Store Gift Cards:

All orders placed Monday through Thursday 9am-4pm, and Friday 9am-2pm will be processed and shipped out the day of; all orders placed after hours will be processed and shipped out the following business day.

Shipping on Merchandise:

The majority of orders will be processed and shipped within 3 business days of the original order date. Please allow additional processing time during promotional periods.

UPS does NOT allow shipping to PO boxes. Please use a different address.

For security purposes, packages with merchandise valued at €500 or more are shipped requiring a signature for confirmation of delivery.

Shipping Costs:

Shipping costs are calculated automatically through the carrier based on the weight and dimensions of your order as well as the distance it is being shipped.

Returns:

Returns By Mail:

We offer full refunds for all merchandise discounted up to 39% off, E-credits for merchandise discounted 40% to 49% off, any merchandise discounted 50% off or more is final sale. All Swimwear discounted more than 39% off is final sale.

All returns must be received back in our warehouse within 14 days of the delivery date. After 14 days all sales are final. Any returns that are past the 14 day return period will not be accepted by our warehouse and will be returned to sender. Returns must be shipped back with the Return Request Form fully completed. For all returns original tickets must be attached.

For your safety, all bathing suits are final sale.

The merchandise to be returned can be sent back using the shipping carrier and method of your choice. We recommend using a shipping method with tracking information to ensure that your return package arrives at our facility.

Please send all returns back to:

pentelpenusa’s Fashion, Style, For All

Att: Internet Returns

Karolinengasse 18/22

1040 Wien, Austria

We cannot accept hand-delivered packages or returns at our internet office. All returns you wish to process for a full refund MUST be sent through the mail via the carrier of your choosing.

Customers are Responsible for all Return Shipping Costs. You can send back the merchandise using the shipping carrier and method of your choice. We recommend using a shipping method with tracking information to ensure that your return package arrives at our facility.

E credits

E credits will be issued under the terms mentions above. E credits will be emailed to the email address associated with the order when the return is processed. E credits can be used online and in-store.

Holiday Return Policy

Any Holiday Gifts purchased prior to November 1st 2023 will be returnable for same season exchange at equal ticket value through January 3rd 2024.

Any Holiday Gifts purchased November 1st 2023 through December 24th 2023 will be returnable for store credit or exchange through January 3rd 2024 when a gift receipt is present.

We wish you all a Happy Holiday Season

Returns In Store:

We offer store credits In-Store for all merchandise discounted up to 49% off(excludes swimwear), once discounted 50% off all sales are final. For in-store returns all tags must be attached and a copy of the original order or the Return Request Form must be present. Online orders can be returned in-store for a store credit or exchanged for other merchandise within 30 days of the order date. No refunds will be issued for in-store purchases made online. Store credits can be used in-store and online.

ONLINE GIFT PURCHASES AND RETURNS:

Gift Returns by Mail

Items received as a gift are returnable for an online/store credit following these policies.

We offer online credits for all gifts discounted up to 49% off(excludes swimwear), once discounted 50% off all sales are final.

All returns must be received back in our warehouse within 14 days of the delivery date. After 14 days all sales are final. Any returns that are past the 14 day return period will not be accepted by our warehouse and will be returned to sender. For all returns original tickets must be attached.

For your safety, all bathing suits are final sale.

To ensure that your gifts are eligible to be returned we suggest emailing [email protected]. Please state that it is an inquiry for return eligibility on items received as a gift, please include your order number from the invoice that is enclosed with your gift and the upc of the item or items you would like to return. Once the email is received we will respond to confirm return eligibility. Please allow 24 - 48 hours for response.

In order to receive the online credit via email please fill in the following information and enclose this form in your return. Returns must be shipped back with the Return Request Form fully completed.

To Print a Return Request form please Click Here

Please send all returns back to:

pentelpenusa’s Fashion, Style, For All

Att: Internet Returns

Karolinengasse 18/22

1040 Wien, Austria

Gift Returns In Store:

We offer store credits or exchange In-Store for all merchandise discounted up to 49% off(excludes swimwear), once discounted 50% off all sales are final. For in-store returns all tags must be attached and a copy of the order must be present. Online orders can be returned in-store for a store credit or exchanged for other merchandise within 30 days of the order date. Store credits can be used in-store and online.

Enclosed in every package is an invoice, please note this invoice serves as a packing list, receipt and/or gift receipt for all in-store returns.